Quote:
Originally Posted by ovaldisk
It was returned to Amazon a week after I received it...
The customer service rep told me that I was charged 20% re-stocking fee because the original box of the Kindle was opened. (the box can only be opened by pulling off a long tab and cannot be restored to a "new" box state)
I should have told them that the Kindle had a defect, which it did. The power on/off slide was loose and it usually took several slides to turn it on or off. I didn't bother telling them about the defect when I went to their website to get the RMA. I shipped it on my own dime because I wanted to get a refund faster... I figured they would give me a full refund anyway. (plus the fact that I was planning to buy the KSO 3G from Best Buy)
Oh well....  |
Certainly sounds like you either just did a return on your own or went thru regular support, NOT Kindle Support. Which would have gained you the wrong return label and wrong policy (electronics rather than Kindle).
Had you contacted Kindle support, they would have given you a return label to use (no charge) and you get a 100% refund, if purchased within the last 30 days. As to "faster" - who pays the shipping has nothing to do with the speed of a return (and you can be printing the label within an hour of contacting support by phone, so ship it the same or next day).
I have to wonder if you've even talked to KINDLE support at all, or keep going thru regular support on the issue?