Quote:
Originally Posted by HarryT
<sigh>
If the Gen3 is so awful, Christine, why don't you sell it? You appear to be "torturing" yourself with this terrible machine that you obviously loath so much. You've a ready market there waiting - get rid of it!
It seems to me that what IS irrational is to keep on using a system that you clearly find to be so unsuited to your needs! Why do you carry on using it? You'll easily get back the price that you paid for it if you sell it.
Anyway, must get back to preaching the Bookeen gospel!
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You assume that if I sold it I would suddenly not care about prospective buyers, and would stop telling them the truth about this product. Right? Or, I'm assuming that incorrectly?
All I'm doing is telling them problems that are real, and the fact that the company doesn't respond well to customer concerns, and the fact that I think it's mighty overpriced for a product with many problems and bad customer service. Why does this bother you so much? It's not like I'm making things up. But you go around insisting yours is perfect and you never have any of the problems others have, and in fact, bookeen answers your email in 2 minutes! Other than you being on the payroll, I can't think of why you're so determined to make them appear to be so perfect when they clearly aren't.
Has it occurred to you that if you'd stop saying how they and their product are perfect, and you admitted some of the problems, I wouldn't feel the need to keep pointing them out?