Thread: PRS-350 Help! PRS-350 will not authorsise
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Old 07-31-2011, 04:39 AM   #7
sonyreaderfan
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Posts: 182
Karma: 203167
Join Date: Apr 2011
Device: Sony Reader Prs 950, iPad
Can you contact Sony customer support in UK?

I had the same problem. But I had register the product online, and Sony customer support was able to pull up my info. They were able to deauthorize ADE on an old computer from their end and register a new ADE account for my new computer.
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