Here is Amazon's general return policy:
http://www.amazon.com/gp/help/custom...Id=901926#calc
Seems like maybe they applied the 20% restocking fee if perhaps you were outside of the 30 day window?
Quote:
Calculating Refund Amounts
The following conditions and exceptions apply, as do those listed on the Product Specific Policies pages.
Partial refunds/Restocking Fees
Any unopened media item or non-media item in original condition that is returned more than 30 days after delivery: 80% of item's price.
Any book that has obvious signs of use: 50% of item's price.
Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened (taken out of its plastic wrap): 50% of item's price.
Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price
If you return an item using the return label provided in the Online Returns Center and the reason for return is not a result of our error, the cost of return shipping will be deducted from your refund. Below is an example of the options you'll see in the Returns Center. If you choose the U.S. Postal Service option, the amount that will be deducted from your refund is displayed. If you choose the Self Return option, you'll pay the cost charged by the carrier selected.
|