MobileRead Forums - View Single Post - Amazon charged $22.80 re-stocking fee for returning $114 Kindle with Special Offer

lestatar · 07-30-2011, 04:44 PM

Hmmm, I am kinda torn on this.

On the one hand, the restocking fee sounds extremely high, especially when one considers that Amazon can immediately refurbish and then re-sell most units like this.

But then again, Amazon's Kindle CS has been extraordinary in terms of replacing [and paying for all shipping costs] damaged Kindles, even those that occur outside of normal warranty considerations [lots of stories of "Ooops, I dropped my Kindle" but Amazon replaced for free anyway].

In the end, Amazon is a business and like any other, must find ways to make their business model and policies work, economically.

@OP, you basically got a 15USD gift certificate from Amazon, offsetting around 2/3 of the restocking fee. Not so bad, considering that you returned the device when there was nothing wrong with it in the first place.

Just my 2cents, FWIW...
-les

EDIT:
Interesting, I was not aware of the info in wallcraft's post. Could change my own perspective on this a bit, especially if the "open box"/restocking fee policy is not explicitly made clear...

07-30-2011, 04:44 PM	#4
lestatar LB's lolz Mutt Minion Posts: 2,902 Karma: 5700001 Join Date: Jun 2011 Location: Hong Kong now but NYC forever Device: Kindle3, GalaxyTab, BB Bold9700, BB 8300, Sony Clie, Palm Vx, Palm III	Hmmm, I am kinda torn on this. On the one hand, the restocking fee sounds extremely high, especially when one considers that Amazon can immediately refurbish and then re-sell most units like this. But then again, Amazon's Kindle CS has been extraordinary in terms of replacing [and paying for all shipping costs] damaged Kindles, even those that occur outside of normal warranty considerations [lots of stories of "Ooops, I dropped my Kindle" but Amazon replaced for free anyway]. In the end, Amazon is a business and like any other, must find ways to make their business model and policies work, economically. @OP, you basically got a 15USD gift certificate from Amazon, offsetting around 2/3 of the restocking fee. Not so bad, considering that you returned the device when there was nothing wrong with it in the first place. Just my 2cents, FWIW... -les EDIT: Interesting, I was not aware of the info in wallcraft's post. Could change my own perspective on this a bit, especially if the "open box"/restocking fee policy is not explicitly made clear... Last edited by lestatar; 07-30-2011 at 04:47 PM.