Quote:
Originally Posted by ScalyFreak
If your call drops twice, the first thing out of the thirds rep's mouth when you say that should be, "then why don't you give me your phone number, and if this call drops, just hang up and I will call you right back".
You're there to help. To answer questions, ease concerns and to make the process as smooth and easy as possible. Take some f-ing pride in your work.
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Indeed! I'm in customer service myself, and I say this to people regularly. Not that our phone system drops calls like that, but still, things happen. Customers cut me off fairly often, because they're on cell phones, or because they screw up when switching to headsets, or whatever. I always call them back.