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Question--when I add books, either through Adobe or drag-and-drop--if I go back to the Kobo Desktop program and sync, is it supposed to "find" those added books and add them to my library? Because it's not doing that. It doesn't see them, doesn't add them, and doesn't change how much "used" space is on the device.
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The sync process in the Desktop program is used to add books purchased from Kobo to your Touch. It is not used for and does not affect side-loaded books. i.e. books added using Calibre, ADE or Windows Explorer
The fact that you were able to add one book suggests that your Touch is not defective. Something to check is your Adobe Authorization. Go to settings on your Touch and select Account. According, to another thread in the forum the entry for Adobe Authorization should be the same as your Kobo account, which is your e-mail address. If they are not the same you should get another Adobe ID from Adobe. You will then probably have to do another factory reset before connecting your reader and using Adobe Digital Editions to authorize the reader.