|
Ouch! to be without your reader for two months!
Despite my rant, I'm about equally amused and annoyed by this, although I resent the 45 minutes I spent on the phone. But that's only because I have an adapter I can use while I wait on the one that's been promised to me. If I were having to charge my reader through the computer as I waited and waited, I'd just be steamed.
What's with all the dropped calls? I get customer reps screwing up, only human and all that, but fix the freaking phones! If someone's already had a dropped call or two by the time s/he gets hold of a person, the call has already started on a bad basis. And the time wastage on both sides is significant, when a rep has to go through procedures already done by an earlier rep.
|