Quote:
Originally Posted by SeaBookGuy
Just a reminder that you can "return" the occasional Kindle book, if you get one that's truly awful in terms of formatting. Must be done over the phone, as the rep checks to be sure you're not abusing the option.
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That's why I am reasonably happy to buy the odd book from the Kindle Store. And also why I make most of my other online purchases with Amazon: they never quibble over a return. Heck, I've been lazy and took three weeks to return some items which I were unhappy with and sure enough, they refunded the full amount (albeit with a long wait - 15 working days).
From what I gather from various comments on MR, people have had trouble complaining and/or returning eBooks they have purchased directly from the publisher. (Usually they never get a reply.)
At least with Amazon they tend to reply to you within 24 hours.