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I finally got a reply of sorts from Sony. To the effect that if I registered the reader, and send it to them, they could look at it. As it is out of warranty I fear that it will cost more than it's worth by the time I post it and they charge for repairs. I did want to take it on holiday anyway. I am very fed up with Sony - great products, lousy service. Am probably going to wait for the next generation Kindle to come out.
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