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Because having a CC charge reversed can sometimes be construed as fraud and because of this many people don't consider that to be an option.
When today's generation have problems like that, the FIRST people they contact is their CC company. It can be very annoying.
For example, as a mechanic I've had customers who picked up their car, paying for the repairs with a CC and mentioning no problems. A few weeks later we'll find out that the CC charge has been reversed and we're screwed out of the money. Sometimes we'll find out later that they thought the price was too high.. or that the problem wasn't fixed and instead of contacting us directly for a resolution they just have the charge cancelled and thought that this was just OK to do.
In many cases this is no different than picking up their car without paying for it and on several occasions we have pursued legal action against people who do this and won!
Simply put having a CC charge (or check) reversed should be the ABSOLUTE LAST option and definitely not the first. I once had an ebay vendor screw me out of a computer I bought and it took a 60 day investigation with my CC company (and ebay) before they authorized a legal reversal of charges. Yes I could have simply told them to stop it but I wanted to play by ebay's rules so I would face no repurcussions. 60 days later I got my money back (plus a small bit of interest) and then it was ebay's problem, not mine.
It sounds like lestatar handled things correctly. The real question is why did it happen? Was it because of 1SAD's business practices or was it an isolated incident? If the former I'd like to think that they've since corrected things considering that they are still in business over 18 months later and if the latter than we probably don't have much to worry about...
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