Quote:
Originally Posted by evwool
90 day warranty??? Wow, thanks for the warning, Amalthia, I was thinking of choosing this unit over the Kindle 3 but I expect a minimum year's warranty for an electronic item. It looks like it's a design weakness and the item should have been repaired or replaced free of charge. You certainly shouldn't have had to pay for a refurbished item to replace it. Doesn't Australia have a Sale of Goods act like the UK where an item is expected to last a reasonable length of time? 6months for a costly electronic item is not reasonable.
This item really tips the balance in favour of Amazon's far cheaper unit and their record for excellent customer service!
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I bought my readers from Waterstone's (UK) and the warranty is for 12 months. Since I bought my first reader, Waterstone's have set up a dedicated helpline for customers. This means that Waterstone's staff deal with Sony and I only have to take the machine to my nearest branch/collect from there.
My original reader developed a battery problem within a couple of weeks (before the dedicated helpline started) and Sony did not want to know! Waterstone's staff finally sorted things out for me but I decided to trade in the original machine for the PRS-650.
Now the PRS-650 has a problem (see above) but it is only 8 months old and I spoke to the helpline this morning. They are sending it to Sony for repair - no cost to me as I will be passing the branch in town anyway this afternoon.
I still like the Sony machine - I think I've just been unlucky!