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Bookworm_Girl: basically my computer is a 64 bit. I restarted it with the 3 and 2 pressed and I was able to download the software. In your post it does say 32 bit, so I am not sure why I originally download this easily after purchasing this product in Feb 2010. I know that they have done some things so I think that the new software is just not compatible with the 64 bit. I guess they, Sony Corporation, assumes that you can get your computer to do the 32 bit thing. Who knew, you can teach an old dog new tricks, and you certainly cannot teach a cat a thing. I am going to synch some books. thanks for your help. I will look into the language preference because I can read and write Chinese and I have those checked.
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