[helliebean]

Thanks dwanthny. It has been back to Sony's repair centre in Bridgend and they insist the screen is cracked. But they tell me that the 'crack' is invisible to the naked eye. How it can be cracked when all I did was put it on a shelf in a padded case for 2 hours whilst I napped, I do not know. They were very rude and insinuated I had dropped it. They have taken some very close up pictures of it showing the tiniest marks on it (all magnified hugely to look bad. There are no marks on it that are visible to the naked eye). The general condition of it was described as 'chipped, marked and dented'. This is obviously underhand tactics to try and assert that I have damaged it. That incensed me given that I bought it from the Sony shop originally and when I took it back there they agreed with me that the Ereader looked like new (well... it would do given that I have only read three books on it and had it encased in a leather padded case all the time. It could be put on display and sold, that is how immaculate it looks).

Through some digging and delving I have acquired the personal email address of the CEO at Sony UK and I have written to him both by email and letter. I am giving them two weeks to sort this out before I take the matter further. (am on holiday next week with nothing to read arghhhh) I refuse to let this drop and I have outlined very carefully with them what I plan to do in 2 weeks time (and it aint pretty!). Did you know there are three forums with lots of threads and people with the exact same problem... I am not alone, and I will not give up. The Ereader is at present at Sony Basingstoke 'for investigation' so we shall see.