Quote:
Originally Posted by ScalyFreak
I work in tech support for a large electronics company. They outsourced a portion of their customer service overseas a few years back... then after one year took a thorough poll of customer opinions of the outsourced experience. After reading the poll results my department doubled out headcount, the outsourced people are no more, and customer satisfaction went back up to acceptable levels.
Some companies do learn from their mistakes.  |
One can only hope!
Most of the time the only thing that matters to them is the bottom line! Customer satisfaction be damned!!