Quote:
Originally Posted by ScalyFreak
I work in tech support for a large electronics company. They outsourced a portion of their customer service overseas a few years back... then after one year took a thorough poll of customer opinions of the outsourced experience. After reading the poll results my department doubled out headcount, the outsourced people are no more, and customer satisfaction went back up to acceptable levels.
Some companies do learn from their mistakes.  |
Some do, some don't. I know with the way the economy is, a lot of companies are cutting every corner down to increase profits.