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Originally Posted by ScalyFreak
We're saying the same thing. Companies outsource if they believe they can get the same skillset or a better one, for less money. It makes no sense to them to pay more money to someone who has less qualifications. Right?
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Problem is, often they get employees with a far lower skillset, even if the portion of the skillset they are off on is speaking the same language as the customer fluently. I know you've heard the horror stories of tech support and customer service lines being outsourced.
Some of the companies I deal with from work have outsourced their engineering, and even sales to other countries. When you're dealing with stuff of a highly technical nature with other techies, speaking the same language is pretty much a requirement. Small little mistakes made due to language barrier difficulties can have big impact. For instance not too long ago, we had to return an entire order of parts, because of a communication snafu between the R&D and manufacturing facility soldered in all the LEDs in backwards (which LEDs are polar, so end result is no light). It took 3 months of back and forth to get them to understand what happened, and to get it resolved. That is just a minor issue, too. Meanwhile, we were out the cost of the parts, and had a ton of phones we couldn't sell because we didn't have anything to use in place of the faulty parts.
I am not saying this is always the case, as there are other companies that have a much better track record, but the extra effort must be made still.