Thread: Warranty repairs honored!
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Old 07-19-2011, 02:05 PM   #8
Filark
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Quote:
Originally Posted by WDM.Amy View Post
Well, I got an email from Amazon today. They refunded my purchase price less a 20% restocking fee. I called them right away and said that I should have gotten a full refund since this was a warranty issue. I also made the point that they would not be restocking a broken item. After several minutes of negotiating, I got my full refund (and requested a verification be sent to me in an e-mail for written proof). I think they just didn't want to eat the full cost. Makes me wonder if they are purposely trying to take advantage of less assertive customers...
I find it often pays to be a squeaky wheel -- in as nice a way as you can, of course! I used to watch my mother get amazing concessions from people by being very persistent and very polite. She just kept going up the chain until someone with authority caved.

Now my husband usually greets every retail challenge with "they'll never do that!" I like to occasionally prove him wrong.

Congrats, WDM.Amy, you did well!
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