MobileRead Forums - View Single Post - Is it normal that kindle appears in amazon.de and .co.uk account simultaneously?

Jackie7 · 07-17-2011, 04:22 AM

Hi,

I have a problem, which the amazon support team is unable to solve, and I think I may have found the reason why I'm having so much trouble: I received my brand-new kindle from amazon.de yesterday, it came with Software 3.2 preinstalled, but I am unable to register it via Wi-Fi, i.e. the device appears in my amazon.de account, and I can surf the web on my kindle, but when I try to register my kindle using the settings-menu, I keep getting the message:

"Your kindle is unable to connect at this time". I have tried rebooting, and did a hard-reset (20 seconds pressing the standby slider). None helped. I also removed the device from my amazon.de account (using my PC), when trying to re-add the kindle by entering its 16 digit serial number, I got an error message, so I called amazon support, and they re-added the kindle for me. The person on the phone also told me that he could see that my kindle connected to my account, but the kindle itself never receives any message from amazon telling it that it's sucessfully registered, i.e. my kindle thinks it is unregistered.

Amazon now thinks that my kindle may be defective, and is going to send a new one, which is fine. However, I have come to another suspicion, since I have two Amazon accounts with the same login-data, one at amazon.de, and one at amazon.co.uk, and even a third one at amazon.com. All three accounts have the same emailaddress and password, but are different in other aspects, i.e. they have their own baskets, wishlists, etc.

I have now noticed that my kindle appears not only in my amazon.de account, but also in my amazon.co.uk account, which is somehow strange. How does the kindle know which account to connect to? May this be causing all the trouble?

07-17-2011, 04:22 AM	#1
Jackie7 Enthusiast Posts: 31 Karma: 10 Join Date: Jul 2011 Device: Kindle 3	Is it normal that kindle appears in amazon.de and .co.uk account simultaneously? Hi, I have a problem, which the amazon support team is unable to solve, and I think I may have found the reason why I'm having so much trouble: I received my brand-new kindle from amazon.de yesterday, it came with Software 3.2 preinstalled, but I am unable to register it via Wi-Fi, i.e. the device appears in my amazon.de account, and I can surf the web on my kindle, but when I try to register my kindle using the settings-menu, I keep getting the message: "Your kindle is unable to connect at this time". I have tried rebooting, and did a hard-reset (20 seconds pressing the standby slider). None helped. I also removed the device from my amazon.de account (using my PC), when trying to re-add the kindle by entering its 16 digit serial number, I got an error message, so I called amazon support, and they re-added the kindle for me. The person on the phone also told me that he could see that my kindle connected to my account, but the kindle itself never receives any message from amazon telling it that it's sucessfully registered, i.e. my kindle thinks it is unregistered. Amazon now thinks that my kindle may be defective, and is going to send a new one, which is fine. However, I have come to another suspicion, since I have two Amazon accounts with the same login-data, one at amazon.de, and one at amazon.co.uk, and even a third one at amazon.com. All three accounts have the same emailaddress and password, but are different in other aspects, i.e. they have their own baskets, wishlists, etc. I have now noticed that my kindle appears not only in my amazon.de account, but also in my amazon.co.uk account, which is somehow strange. How does the kindle know which account to connect to? May this be causing all the trouble?