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Just wanted to add that regarding my problem, it looks like it's solved, but in an odd way. They agreed to give me $30 credit, to cover the fact that I had to rebuy one book at the full price (the one they refunded me the $1 on that I actually wanted) and give me another $15, I guess for not being able to get the other two deals. But it wasn't showing up on anything, so I was very dubious. But I just went to rebuy the guidebook, and it went through without charging me at all, so I guess I do have a hidden credit somewhere!
I'm satisfied, I guess, but it was harder than it should have been.
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