Thread: Content Special Offers for new Kindle (KSO)
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Old 07-16-2011, 05:06 PM   #404
tubemonkey
monkey on the fringe
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Quote:
Originally Posted by shibamistress View Post
It was clear, though, that 1) the person didn't really understand the special offers well,...
They rarely do. I end up having to explain the Special Offers program to them. What's with that? Amazon needs to update the cue cards for their CS reps and give them access to all of these offers.

It's really sad when the customer knows more than the CS rep.
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