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I called the customer service number above and had an extended conversation with two representatives about this offer and the problems I was having with it simply because I had a gift card balance. I told them I understood the intent was to reward a customer for using the Amazon Visa card, but that actually they were penalizing a person for having a gift card balance that was applied instead of a charge to the credit card. Thus, in effect, they were penalizing repeat customers, which presumably is not their intent.
They seemed to understand my perspective, and indicated it had probably not been looked at in that manner before. As to whether or not anything will happen, that remains to be seen.
I suggested the requirement merely be that the Visa card is the default payment option, whether or not it is actually charged for that transaction. I haven't had problems redeeming any other offer, but this offer doesn't appear to have been fully thought out.
SteveK
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