MobileRead Forums - View Single Post

jhoffman · 07-15-2011, 09:20 PM

I have a wireless Kobo reader that I purchased in November. I have been very happy with it and use it all the time.

Recently, I noticed that the rubber cover on the 5-way button has separated from the plastic case. I am disappointed to see this happen after only 7 months. I have tried to contact support by filling in their form, but can't seem to get a response.

Has anyone else had this problem with the button? Has anyone had difficulties with support? Does anyone have a contact number for customer service? I have not been able to find one.

I am thinking of purchasing a reader for my daughter. However, I am now wondering whether the Kobo is the way to go or perhaps there are better quality products out there.

07-15-2011, 09:20 PM	#1
jhoffman Junior Member Posts: 2 Karma: 10 Join Date: Jul 2011 Device: kobo	Kobo Button Problem I have a wireless Kobo reader that I purchased in November. I have been very happy with it and use it all the time. Recently, I noticed that the rubber cover on the 5-way button has separated from the plastic case. I am disappointed to see this happen after only 7 months. I have tried to contact support by filling in their form, but can't seem to get a response. Has anyone else had this problem with the button? Has anyone had difficulties with support? Does anyone have a contact number for customer service? I have not been able to find one. I am thinking of purchasing a reader for my daughter. However, I am now wondering whether the Kobo is the way to go or perhaps there are better quality products out there.