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Old 07-15-2011, 04:08 PM   #24
Ken401
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Posts: 218
Karma: 417978
Join Date: Nov 2009
Location: St. Louis, MO USA
Device: PRS-T1, PRS-950, PRS-505, Nexus 10, Xoom
Quote:
Originally Posted by petercreasey View Post
P, I just don't see how you (or anyone) can bash Sony support.

I have used their telephone support numerous times with good success every time. Likewise their repair service one time.

Their warranties have always been honored on the very rare occasion(s) they are needed.
Quote:
Originally Posted by pendragginp View Post
Agree the Sonys are just beautifully built readers, physically I haven't seen anything that beats them. And I've had a lot of different kinds.

But their lack of support for their product beats anything I've ever seen. They don't commit, they just bring out a new model. Which they also don't support!

The Kindle is not the best looking or best made reader, IMO, but Amazon's customer service is phenomenal.
The comment made me think of the few firmware updates and quickly depleted accessories for the current models.
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