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Thank you very much for your response. Most of what I send to my Kindle are DOC files but occasionally apparently, an RTF file will slip in. I find it amazing that when I talked with the Kindle Customer Service about this problem that they didn't make that suggestion. They instantly assumed that it was a faulty Kindle and promptly sent me a new one which also had the same problem. This is strange. But I guess stranger things have happened. At any rate, thanks again.
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