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WDM.Amy · 07-14-2011, 04:43 PM

Good news comes from bad news...

I had an EE since February 2011. When Woot had the PE for $125, I just had to get one. I copied over all of my library files (manually) from my EE to the PE. Two days later, my power port where you plug in the adapter broke on the EE (the little pin in the middle snapped off inside the adapter). Two thoughts immediately came to mind:
1. Oh, $hit. The company went out of business now the warranty is void.
2. Wow...someone is looking out for me since I backed up everything only 2 days prior!

I called SupporTrix - They suggested I called Amazon (who I bought the EE from). After some negotiating, Amazon will take my EE back for a full refund since they are forced to uphold the year warranty! They also stated that if an item is broken due to USER FAULT (like you accidently ran it over with your car), they will offer a refund less 15%!! I am shipping it back today. I will post again when I actually get the refund. For those of you that have warranty repair issues, try going to the store that you purchased your EE/PE from. Many of them will honor the warranty.

Now...to buy a new EE or not...that is the question :-)

07-14-2011, 04:43 PM	#1
WDM.Amy PE User Posts: 11 Karma: 10 Join Date: Jun 2011 Device: Pocket Edge	Warranty repairs honored! Good news comes from bad news... I had an EE since February 2011. When Woot had the PE for $125, I just had to get one. I copied over all of my library files (manually) from my EE to the PE. Two days later, my power port where you plug in the adapter broke on the EE (the little pin in the middle snapped off inside the adapter). Two thoughts immediately came to mind: 1. Oh, $hit. The company went out of business now the warranty is void. 2. Wow...someone is looking out for me since I backed up everything only 2 days prior! I called SupporTrix - They suggested I called Amazon (who I bought the EE from). After some negotiating, Amazon will take my EE back for a full refund since they are forced to uphold the year warranty! They also stated that if an item is broken due to USER FAULT (like you accidently ran it over with your car), they will offer a refund less 15%!! I am shipping it back today. I will post again when I actually get the refund. For those of you that have warranty repair issues, try going to the store that you purchased your EE/PE from. Many of them will honor the warranty. Now...to buy a new EE or not...that is the question :-)