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melitabel · 07-14-2011, 02:20 PM

I bought a new in box EE on ebay from a reputable seller. I've had a PE for several months, and people warned me the EE is different. I got it about 2 weeks ago, registered it, calibrated the screen, and upgraded it (to what I now don't remember). I got the browser open (but I thought it behaved very oddly - more in a moment).

Then I got preoccupied with other stuff for a couple weeks and didn't touch it until today. I was happy to see it had held its charge (my PE runs down quickly, even when off with wireless also off). However, the user guide was open on the eInk side. I got the menu up, looked at settings, tried to turn wireless on, no luck (this could be our building). Noticed the absence of a Journal, as on the PE. Tried to open Notepad - nothing happened. Tried to close the User Guide - no way to do it. In the PE, there is a Menu option at the bottom left - that is missing here. I have had trouble moving around the User Guide - screen seems very fussy about how it is touched.

Now - it is utterly unresponsive. I can't get rid of the user guide, but on or off, that's all I've got. Can't get the menu back. Can't more around the user guide. The last thing I did was to close the Edge, while it was still running, which I thought I should be able to do.

First - how should I be able to close something on the eInk side?
Second, where is the Journal? Is the notepad function on the Edge the equivalent of the Journal on the PE?
Third, what do you think has happened? - I have turned it on and off several times; it was at least 80% charged an hour ago, and now - nothing.
Finally, the browser was really strange. I did not get the kind of address bar I could type a URL into. It shows the address of the site I am at, but doesn't allow me to enter another URL. I can go back to a Google search tool, which seems to be separate, but that's not the way the browser works on the PE, and it's horribly inefficient. What on earth could be going on?

Before I contact the seller, I thought I'd see if anyone can help me figure out what's going on. On the PE, I would stick a pin in it and reset, but I don't see that option here.

Thanks!

07-14-2011, 02:20 PM	#1
melitabel Enthusiast Posts: 34 Karma: 10 Join Date: Jun 2011 Device: entourage edge	New EE: Is it defective? I bought a new in box EE on ebay from a reputable seller. I've had a PE for several months, and people warned me the EE is different. I got it about 2 weeks ago, registered it, calibrated the screen, and upgraded it (to what I now don't remember). I got the browser open (but I thought it behaved very oddly - more in a moment). Then I got preoccupied with other stuff for a couple weeks and didn't touch it until today. I was happy to see it had held its charge (my PE runs down quickly, even when off with wireless also off). However, the user guide was open on the eInk side. I got the menu up, looked at settings, tried to turn wireless on, no luck (this could be our building). Noticed the absence of a Journal, as on the PE. Tried to open Notepad - nothing happened. Tried to close the User Guide - no way to do it. In the PE, there is a Menu option at the bottom left - that is missing here. I have had trouble moving around the User Guide - screen seems very fussy about how it is touched. Now - it is utterly unresponsive. I can't get rid of the user guide, but on or off, that's all I've got. Can't get the menu back. Can't more around the user guide. The last thing I did was to close the Edge, while it was still running, which I thought I should be able to do. First - how should I be able to close something on the eInk side? Second, where is the Journal? Is the notepad function on the Edge the equivalent of the Journal on the PE? Third, what do you think has happened? - I have turned it on and off several times; it was at least 80% charged an hour ago, and now - nothing. Finally, the browser was really strange. I did not get the kind of address bar I could type a URL into. It shows the address of the site I am at, but doesn't allow me to enter another URL. I can go back to a Google search tool, which seems to be separate, but that's not the way the browser works on the PE, and it's horribly inefficient. What on earth could be going on? Before I contact the seller, I thought I'd see if anyone can help me figure out what's going on. On the PE, I would stick a pin in it and reset, but I don't see that option here. Thanks!