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Originally Posted by fish2011
that means it is a hardware problem?
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Yep. I can't see it being a software issue. What you can do is call Sony and see what they will do for you. Sometimes they'll allow you to send it in for a fee and get a refurbished unit. If you find the price is too high, tell the person on the phone that it is too high given the price of the 350 and other readers. They may come down. With luck, they won't have any more 300s and you can maybe get a 350.