Quote:
Originally Posted by pokee
This is great news...  I may wait to see if I can exchange my WiFi for a newly produced WiFi then (since my button is splitting away). I hope my button lasts till then!!! |
I doubt you'll be able to do straight exchange at a store; you've had yours long past the store-covered portion of the warranty and at this point, the
official stance is that you ought to be contacting Kobo.
Now, that said, there is a
chance your local store might swap it for you out of a "warm-and-fuzzy customer service" standpoint (provided they either know you or you at least still have your receipts to prove it came from them and not Best Buy or FutureShop), but they don't
have to, and most stores are sold out of the WiFi anyway. Basically, if they swap it for you, it's as a favour to you. It's probably just easier to send it to Kobo at this point. By the time the units are back in production & back in stores, you could've had a replacement already if you just get Kobo to fix you up directly... not to mention that you wouldn't have had to physically go to the store and have a conversation in which you leave empty-handed, either because they simply have no WiFi, or because you're into the manufacturer's warranty and long past the period which stores cover. From what I've seen so far, Kobo is pretty easy to deal with and pretty fast- I'd say just get Kobo to fix you up, it's likely to be simpler.