Quote:
Originally Posted by MrsDbolt
After 6 exchanges through Kobo customer support, I finally complained loudly enough that they shipped me a brand new WiFi to settle my 'blue button' issues. I've had my WiFi for a few months now and everythng seems to be just fine. Customer support was very good with communication and shipping out replacement units, but yes, as someone previously said, every single replacement unit that I got had the blue button break down in 1 month (or less!).
I wonder how everyone is getting these in-store exchanges...as far as I know, Chapters will only exchange products within the first 30 days. I would say that if you've gotten an in-store exxchange you're lucky, but for the vast majority of people this won't happen - or maybe it will and i should break my WiFi and give it a shot!  |
Maybe it depends on your local store manager. I had a battery issue with my KO took it back and they exchanged it for a wifi no problems I had to pay the difference in price between the lowest KO price and the wifi because I couldnt find the reciept. Then I had the button pull away from the front adn they exchanged for a wifi no questions.
I cant say enough about the service at our local indigo.