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Thank you so much for the suggestion! I remember finding that site when Googling questions about the Kobo but could not for the life of me remember what it was. I was just worried about complaining if a week is normal to them. I was just SO impressed with the response with the first issue (poor battery) I hoped I might get the same experience this time around (screen malfunction to the point where it definitely does not work anymore). Fingers are crossed!
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