Quote:
Originally Posted by seafolly
Hello,
I filed a report with the customer service system via the Kobo website on June 30th and according to my ticket, my case has yet to be assigned to anyone. The last time I needed help I think the situation was solved within a day or two. Did I get lucky or are Kobo staff unusually busy right now?
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I think they likely more busy than normal due to a bunch of new owners of Kobo's (because of the release of the Touch) but customer service is very uneven - sometimes awesome, sometimes they completely drop the ball. Best advice would be go to the getsatisfaction.com/kobo site and post your concern and ticket number. Squeaky wheels over there seem to be able to get some action. If it's a simple problem call the 1-800 help line (which normally gets answered by a live person immediately) and that may work too (not so much if it's a bigger issue that needs to be escalated).