Still bonus giftcard-less after two customer service phone calls.
So, I called BN and asked to talk to a supervisor.
After 40 minutes on the phone (luckily, I have a speaker phone and could do work while waiting), the supervisor tells me that they will snail mail me a physical gift card, supposed to arrive within a week.
It seems to me that mailing a physical gift card would be a lot harder than e-mailing me an e-card, but what do I know?
I'm growing quite frustrated, but hopefully this new approach will work out.
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