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Originally Posted by portablejim
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I only have one book where the index has hyperlinks and they do work. Unfortunately it is a non-Kobo ePub so that may not be relevant for your situation. I notice in the video that you are not waiting very long for the reader to respond to your tap. I am guessing that the document you are dealing with is very large so try experimenting with a longer wait time after a tap.
Also, have you loaded the document into Adobe Digital Editions to ensure that the index hyperlinks work?
ETA: One of my Kobo ePubs has a hyperlinked index and the hyperlinks work.