[kennyminot]

Here's the other thing . . .

Most likely, the person you talked with on the phone was just a standard phone representative. As someone who did a similar job for several years, these people are like the serfs of the technology business; they have very little power, and what they say only "holds up" if it conforms with your formal warranty agreement. As such, their word is only as good as their ability to interpret these documents. In some cases, they will have read them carefully and be able to offer you good advice. In other situations, they are just going on what they have heard from their colleagues or what seems reasonable in the immediate situation. You should never assume a representative's comment somehow gives you "permission" to do something; you need to read the warranty itself and make your own decision.

The representative's advice just seems dumb. In many cases, warranties are broken simply by opening the case or rooting your device. If the company has any evidence you tampered with it, they most likely will deny you coverage. When you call to complain, they will insist that the representative is mistaken. From there, what happens is anybody's guess. If you're persistent enough, you might get a manager willing to uphold the warranty. Most likely, the company will just insist that you should have more carefully read your warranty documents. This is part of the reason I don't buy a warranty. Most of the time, you don't need it, and then when it becomes necessary, you have to jump through a million hurdles.

Your best bet is just to send in your eDGe. If you had some credit card information on it, monitor your accounts and look for any funny business. Nothing will probably happen, and you'll get a working unit in a few weeks.