Quote:
Originally Posted by cmbs
And maybe you should quit finding excuses for them.
I sincerely doubt most people check their dictionaries on their desktop when a word isn't found on their cybook. I thought the dictionary I'd bought was no good, until one day it occurred to me to check on my pc. Turns out the dictionary is good, the cybook isn't. So most people wouldn't even be aware that this is something lacking in the cybook.
It's not fixed, and it's been how many months? Nor are any of the other bugs fixed.
What is your excuse why they sold a bad product to begin with?
What is your excuse why they continue selling without making fixes?
What is your excuse why they don't answer customer emails?
What is your excuse why they'd produce an upgrade and then neglect to tell their customers about it and make it freely available?
Why do you keep making excuses for them?
I don't want to encourage people to buy a product like this, I wouldn't buy another Bookeen product. I think you're doing your fellow readers a disservice by continually defending and excusing this behavior and encouraging people to buy their product. I say spend your money on a better product and a better company.
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You, me and everybody else here is an early or very early adopter of a new technology. Thanks to the internet and e-tailers products are being released to the market at a much earlier stage than in the old days. Largely thanks to this effect smaller companies like Bookeen are actually capable of launching their products without support of major corporations.
The net benefit to us is that we can have the goodies earlier and cheaper than ever before. The downside is that we will have to wait for firmware/software updates and that it will take time for all features to work flawlessly. Basically you’ll have to fiddle with it.
If you can’t live with this than you should hold your purchase until the system has been adopted by the masses. At that point the devices will be cheaper, fully developed and hassle free.
It kind of reminds me of my first MP3 player in 1998 or 1999, A Dimond Rio with a staggering 32 mb’s of high speed flash memory, short battery life and horrible sd-card support and heaps of other problems. And all that at the bargain price of 300USD.
It still took roughly three or four years before MP3 player mass adoption and hassle free software eventually became available.
Personally I love this new era of consumer electronics, I’m currently fiddling with three or four pieces of technology which haven’t really been mass adopted. And I wouldn’t want to wait four or five years to see if e-book readers ever get mass support.
I think that a buyer and early adopter of a product that only has web bases sales in 2007 or 2008, you don’t really have an excuses to be unaware of the fact it’s still a work in progress. I’m a big fan of personal responsibility, know what you’re getting into and if you can’t or won’t invest the time to figure that out, stick to brands you know and trust.
I most definitely do want to encourage people to buy products like this, but at the same time I would like to encourage them to figure out what they’re actually buying.