Quote:
Originally Posted by TimW
They *may* offer support but they are under no legal obligation to do so.
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But why would they bother checking each customer's possible location when the customer is the one paying for shipping?
Even if it's an international customer, he is the one forking out the money to send it back to B&N in the US, who would ship a replacement or repaired set back to the US-based freight forwarding company, which the customer would pay for to have it shipped back to wherever he is.
What if it was a US resident who is travelling abroad for a long period of time? Would they reject such a request just because the package came from outside US?
To say that B&N would not repair a product that came out of their warehouse and shipped to a local address because of legal issues is absurd. This would only be a problem if the item is sold internationally, and you want to have it fixed at a different location as where you bought it (from what I understand about Apple: buy in USA and your warranty is USA-only, but they do not discriminate between citizenship/residency so you can repair it only in USA).
I'm not sure about Kindle, but would the warranty be valid in UK where you are travelling if you bought yours in US? How does that work out?