Update for those interested: iRex engineers examined my iLiad and determined that it was indeed a manufacturing defect and in warranty. Overall, the return and repair process was quick and painless and the customer service reps were very friendly and knowledgeable. The only thing that surprised me was how candid one of the reps I spoke to was about apparent manufacturing and other troubles the company is having and the frequency of these types of defects. He said that they get these kinds of repair calls all the time. Apparently they are working on refining the design to fix this defect in their next version of the iLiad. He also went on to talk about how difficult it is to do business as an upstart company in a new industry and apologized profusely multiple times. Strangely, he didn't seem very optimistic about iRex's future, but, to be fair, there was a language barrier and his English was extremely blunt. That was odd enough, but the kicker came after I confirmed my address as being in the United States; the rep asked me if I had seen the Amazon Kindle (I own one) and what I thought of it. Seemed bizarre, but I just rolled with it and told him I like it.
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