Quote:
Originally Posted by cmbs
Does your cybook always find every word? Because mine finds maybe half. I thought the words must not be in the dictionary, but checking on my desktop, the words ARE in there, the cybook doesn't find them. And yes it is fully charged. When it's not fully charged, it just gets wonkier and less reliable.
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Yes so far, the Cybook has found every word.
Quote:
Originally Posted by cmbs
Regarding "all you have to do is write and request the update" - that is not a good excuse. Has it occurred to you people that not everyone in the world reads this forum? Why should you have to read a third party forum to find out about your product's updates? It is the responsibility of Bookeen to make it known and available for all their customers.
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Didn't you read the rest of my reply? The build that you are referring to is not a formal update. I imagine once a formal update is released, Bookeen will notify its customers of its availabily and provide documentation that advises us as to the items that have been fixed and of any enhancements - that's generally how it works....
Quote:
Originally Posted by cmbs
If emails are being "captured by their spam filter" that would be THEIR responsibility to correct that. It's not ok to allow that to go on and let customer emails go ignored.
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Again, this has not been my issue, and so I can only
point you to the thread where it has been discussed ad nauseum. I don't think a developer should have spam filters set up so that legitimate customer emails are being diverted there, but it has happened to me with other vendors and developers, so I wouldn't be surprised if this is not the case with Bookeen.
Quote:
Originally Posted by cmbs
Um, the documentation on the cybook is nothing to write home about. It could be better. If their problem with releasing an update is poor documentation, uh, write better documentation.
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This could be said for many developers and vendors. But I think you are being a bit petty.
Quote:
Originally Posted by cmbs
I don't understand this attitude of sympathy for poor bookeen selling more product than they can supply while ignoring customer's concerns and real problems with their product.
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I don't think I am being overly sympathic to Bookeen. They could most certainly provide better information to their customers...and some of their time estimates have slipped, but I don't understand why you are bashing them so harshly. The Cybook does for me, exactly what I want it to do. Everything else, like dictionary lookup, is gravy to me. Perhaps we just have a difference in perspectives...my perspective seems to be more "the glass is half full" and your perspective seems to be more "the glass is half empty."