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BenJammin2 · 07-01-2011, 10:08 AM

I'm not happy with Barnes and Noble right now. Monday I logged onto to my email and there were 2 emails thanking me for new app purchases. I did not purchase anything over the weekend. I hadn't even opened my Nook in over a week. The apps were for Patient Tracking which was for $106.00 and the other app was for a CPA accounting review exam $37.00. Of coarse I called Barnes and Noble and they gave me a very hard time. They are swearing that this came from my Nook device. There is no way. They say they were purchased at 9am Saturday morning. It is just not possible unless I was hacked. But they are swearing that could not have happened. Monday one guy told me they would refund me after talking with 3 different managers. On Wednesday I called back. The refund was not approved. I have a security code on my Nook. I'm no computer genius, but something seems odd with this situation. I am almost tempted to sell the Nook or just never use it again and cancel the B&N account all together.

07-01-2011, 10:08 AM	#1
BenJammin2 Junior Member Posts: 3 Karma: 10 Join Date: Jul 2011 Device: Nook	Hacked Account I'm not happy with Barnes and Noble right now. Monday I logged onto to my email and there were 2 emails thanking me for new app purchases. I did not purchase anything over the weekend. I hadn't even opened my Nook in over a week. The apps were for Patient Tracking which was for $106.00 and the other app was for a CPA accounting review exam $37.00. Of coarse I called Barnes and Noble and they gave me a very hard time. They are swearing that this came from my Nook device. There is no way. They say they were purchased at 9am Saturday morning. It is just not possible unless I was hacked. But they are swearing that could not have happened. Monday one guy told me they would refund me after talking with 3 different managers. On Wednesday I called back. The refund was not approved. I have a security code on my Nook. I'm no computer genius, but something seems odd with this situation. I am almost tempted to sell the Nook or just never use it again and cancel the B&N account all together.