Quote:
Originally Posted by cmbs
I don't understand this attitude of sympathy for poor bookeen selling more product than they can supply while ignoring customer's concerns and real problems with their product.
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I don't think people are disagreeing that there is definitely room for improvement to their support -- especially in not notifying existing customers of a firmware upgrade that is being shipped with new units.
But I knew going in that I was dealing with a small operation, and am indeed willing to cut them a little more slack than I would Sony or Amazon.
If I were having issues with my Cybook and were being ignored by support, I would be less than pleased.
But since I'm not having them (my dictionary lookup works fine, for instance, though it isn't a function I use a lot), and it doesn't seem that poor support experience is universal, I have no personal reasons to complain about Bookeen.