Quote:
Originally Posted by ProfJulie
As I stated in an earlier reply, I do not share your experience. Almost from the very beginning I had the Collins Dictionary installed on my Cybook (with the older build)...my Cybook always found definitions and never hung up. Later I purchased the Chamber's dictionary and I haven't had any problems with that one either.
Bookeen has answered my emails, but by the discussions I've read here, everyone has not had that experience either. There are threads here that discuss that, and it sounds like some emails are being captured by Bookeen's spam filter. Since I've not had that particular problem, I really don't know.
In regards to this most recent build....it is not unusual for developers to create builds as they are developing a formal update. The developers don't usually release interim builds to the general public because they are not always fail proof, do not include much documentation, and because they are not as easily installed on a customer device as a more formal update. They generally release interim builds on a limited basis to customers who report issues with their devices. I don't really perceive this as "holding back" on their existing customers. When I learned about the build, I contacted them and Bookeen sent me a link where I could download it. I am encouraged to see a new build simply because it tells me that Bookeen is, in fact, working on improving the software.
I am happy to have the Cybook and I'm glad that they didn't hold off on selling it until every little thing was worked out. For the most part, I am a satisfied customer. But it sounds like you have not had a good experience with your Cybook and are disappointed with your experience. Since your experience has been so bad, why not sell your Cybook? It is in quite a lot of demand, and you'll probably be able to get your money out of it with no problem.
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Does your cybook always find every word? Because mine finds maybe half. I thought the words must not be in the dictionary, but checking on my desktop, the words ARE in there, the cybook doesn't find them. And yes it is fully charged. When it's not fully charged, it just gets wonkier and less reliable.
Regarding "all you have to do is write and request the update" - that is not a good excuse. Has it occurred to you people that not everyone in the world reads this forum? Why should you have to read a third party forum to find out about your product's updates? It is the responsibility of Bookeen to make it known and available for all their customers.
If emails are being "captured by their spam filter" that would be THEIR responsibility to correct that. It's not ok to allow that to go on and let customer emails go ignored.
Um, the documentation on the cybook is nothing to write home about. It could be better. If their problem with releasing an update is poor documentation, uh, write better documentation.
I don't understand this attitude of sympathy for poor bookeen selling more product than they can supply while ignoring customer's concerns and real problems with their product.
I am glad to have a portable way to read ebooks. If this reader cost $20 I'd say it was a good product for the price, could use some updates, but good. My problem is for this kind of money I expect a better product and better service. Most products I've bought, in my entire life, regardless of price, have been more market ready than this one. Most people I have purchased from, regardless of price, seem quite capable and willing to provide good customer service, I can't think of a single valid reason for Bookeen not to.