Quote:
Originally Posted by cmbs
I don't have money to buy all the products and compare. I don't know, maybe cybook is the best. Like I said, that would be a sad commentary on the state of ebook readers. I can say that I don't believe this product is worth the money they are charging for it. If I felt the company cared and were working diligently on it I'd be a bit more understanding - IF they followed through with some updates in a reasonable amount of time. But as of now, with zero response to any emails, with all these problems that I think should have been worked out before it went on sale, with something so ridiculous as an upgrade that isn't freely available, and their never ending problem of selling more than they can supply . . . it's very clear to me they are much more concerned with sales than quality or service. If there are no good readers available today then we should wait until there are rather than rewarding companies for this type of product and service.
I'd say if nothing else, to buy an older product that is not e-ink simply for the money saving. Or take a chance on a different product, this one isn't worth it unless this company gets serious about quality and customer service.
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As I stated in an earlier reply, I do not share your experience. Almost from the very beginning I had the Collins Dictionary installed on my Cybook (with the older build)...my Cybook always found definitions and never hung up. Later I purchased the Chamber's dictionary and I haven't had any problems with that one either.
Bookeen has answered my emails, but by the discussions I've read here, everyone has not had that experience either. There are threads here that discuss that, and it sounds like some emails are being captured by Bookeen's spam filter. Since I've not had that particular problem, I really don't know.
In regards to this most recent build....it is not unusual for developers to create builds as they are developing a formal update. The developers don't usually release interim builds to the general public because they are not always fail proof, do not include much documentation, and because they are not as easily installed on a customer device as a more formal update. They generally release interim builds on a limited basis to customers who report issues with their devices. I don't really perceive this as "holding back" on their existing customers. When I learned about the build, I contacted them and Bookeen sent me a link where I could download it. I am encouraged to see a new build simply because it tells me that Bookeen is, in fact, working on improving the software.
I am happy to have the Cybook and I'm glad that they didn't hold off on selling it until every little thing was worked out. For the most part, I am a satisfied customer. But it sounds like you have not had a good experience with your Cybook and are disappointed with your experience. Since your experience has been so bad, why not sell your Cybook? It is in quite a lot of demand, and you'll probably be able to get your money out of it with no problem.