MobileRead Forums - View Single Post - order placed before latest delay

tdproffitt · 03-25-2008, 01:39 PM

I ordered my Cybook back in February and the shipping confirmation actually came from FedEx (TrackingUpdates@fedex.com) and not Bookeen. FedEx generates these as soon as they get the shipping info from the sender, so if you haven't gotten an e-mail from Fedex, Bookeen probably hasn't scheduled the shipment yet.

I ordered mine on a Saturday and received the shipping confirmation the next Tuesday. They do send shipments to the US via Priority, so once you get the confirmation, you can expect to have the unit in your hand within a day or two. I'm in Virginia and the Cybook was delivered the day after Bookeen shipped it.

It is frustrating trying to reach Bookeen's customer support. They forgot to include the cover I ordered for my Cybook and it took about 2 weeks to get it. It took them about 3 days to respond to my e-mails each time I e-mailed them. However, they are polite when they do respond and did send the cover out FedEx Priority, which I didn't expect since they had to pay for the shipping.

I think they could save themselves some grief if they would set up an e-mail autoresponder so at least you know they got your e-mail.

03-25-2008, 01:39 PM	#19
tdproffitt Junior Member Posts: 8 Karma: 48 Join Date: Feb 2008 Device: Cybook Gen3/Palm TX	I ordered my Cybook back in February and the shipping confirmation actually came from FedEx (TrackingUpdates@fedex.com) and not Bookeen. FedEx generates these as soon as they get the shipping info from the sender, so if you haven't gotten an e-mail from Fedex, Bookeen probably hasn't scheduled the shipment yet. I ordered mine on a Saturday and received the shipping confirmation the next Tuesday. They do send shipments to the US via Priority, so once you get the confirmation, you can expect to have the unit in your hand within a day or two. I'm in Virginia and the Cybook was delivered the day after Bookeen shipped it. It is frustrating trying to reach Bookeen's customer support. They forgot to include the cover I ordered for my Cybook and it took about 2 weeks to get it. It took them about 3 days to respond to my e-mails each time I e-mailed them. However, they are polite when they do respond and did send the cover out FedEx Priority, which I didn't expect since they had to pay for the shipping. I think they could save themselves some grief if they would set up an e-mail autoresponder so at least you know they got your e-mail.