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Originally Posted by cmbs
It's not fixed, and it's been how many months? Nor are any of the other bugs fixed.
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If you look in
this thread you'll find a discussion of what was fixed in v538. It was a lot of things.
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What is your excuse why they sold a bad product to begin with?
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I don't personally believe it is a "bad product". It has a few things that could be improved, to be sure, but what product doesn't? For the task it's designed for - that of reading fiction, cover to cover, it works pretty well.
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What is your excuse why they continue selling without making fixes?
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But they HAVE made fixes. I refer you again to the thread that I've given you a link to above.
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What is your excuse why they don't answer customer emails?
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No excuses there. That's an area which definitely needs major improvement.
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What is your excuse why they'd produce an upgrade and then neglect to tell their customers about it and make it freely available?
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To quote from the same e-mail I gave you a quote from before:
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Please note that this is not an official upgrade. The first official upgrade will be released in March.
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Specifically, the reflash utility is a little "primitive" and not really ready for "prime time".I imagine they're concerned that to make it generally available would cause a lot of customer support issues in the actual reflash process, and the people could be left with "dead" machines.
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Why do you keep making excuses for them?
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I'm not making excuses; just correcting erroneous statements such as "they haven't fixed any bugs". I think
personally that the Gen3 is an excellent product. I'm not alone in thinking that. I appreciate that you have a different view; that's fine with me. We can both put forward our viewpoints and let people make up their own mind whether the product would suit them or not.
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I don't want to encourage people to buy a product like this, I wouldn't buy another Bookeen product. I think you're doing your fellow readers a disservice by continually defending and excusing this behavior and encouraging people to buy their product. I say spend your money on a better product and a better company.
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What alternate product would you recommend people to buy? Having previously owned a Sony and an iLiad myself, I think personally that the Gen3 is better than either. Perhaps you'd care to comment on ways in which you feel these (or indeed, other) products to be better, so that people can make an informed decision? An open discussion of these issues is to everyone's benefit.