Quote:
Originally Posted by HarryT
Perhaps it didn't happen with the dictionaries that they tried it with? From what's been posted here, many dictionaries worked just fine. Unfortunately, the one I bought (Chambers) didn't.
They've fixed the bug (and promptly, too). That's the important thing, as far as I'm concerned. It shows that they do act on customer feedback.
But they ARE improving the quality. They fixed lots of bugs in the 538 firmware. Don't you think that counts as "improving the quality"?
As I said, though, in my previous message; if you are as unhappy with your Gen3 as you sound, perhaps you'd be better off just selling it? You don't appear to be at all happy with it.
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And maybe you should quit finding excuses for them.
I sincerely doubt most people check their dictionaries on their desktop when a word isn't found on their cybook. I thought the dictionary I'd bought was no good, until one day it occurred to me to check on my pc. Turns out the dictionary is good, the cybook isn't. So most people wouldn't even be aware that this is something lacking in the cybook.
It's not fixed, and it's been how many months? Nor are any of the other bugs fixed.
What is your excuse why they sold a bad product to begin with?
What is your excuse why they continue selling without making fixes?
What is your excuse why they don't answer customer emails?
What is your excuse why they'd produce an upgrade and then neglect to tell their customers about it and make it freely available?
Why do you keep making excuses for them?
I don't want to encourage people to buy a product like this, I wouldn't buy another Bookeen product. I think you're doing your fellow readers a disservice by continually defending and excusing this behavior and encouraging people to buy their product. I say spend your money on a better product and a better company.