Quote:
Originally Posted by HarryT
Unfortunately it does seem to be symptomatic of small companies to be better at the "technical stuff" than at providing the basics of customer support, on occasions  . |
I found this interesting tidbit on the Bookeen Official Blog :
https://www.blogger.com/comment.g?bl...18264532459212
""Venez nous rencontrer au Salon du Livre de Paris"
3 Comments - Show Original Post
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영준 said...
Ok,,now I'm leaving message here cause noone answers for my email.
It is delivery problem, I cound't get any of notification. Also no answer mail from bookeen.
I have your email commented that I was supposed to get them on March 14. But nothing has shipped from nowhere. Although Ive sent more than 7 email through contact@ and shop@, it's been 5 days waiting for your answer, nothing comes back. Please bookeen, it's easy to look up your email-box and check my cybook's state. You have to know that I'am very disappointed at your vacant words and manner to your customer. Please send me back your best answer. I want to get my thing that I paid for!
Regard,
YJ
March 20, 2008 4:19 AM
bookeen said...
Dear Customer,
Please don't use the blog as a mean for customer support.
Send your request to
support@bookeen.com and we will do our best to serve you.
Don't worry, you should get your order before the end of the week.
Regards,
Michael
March 25, 2008 8:09 AM
Maybe there is hope for those of us who received information on shipping dates. It's interesting that "Michael" would answer in that forum but the company will not respond to customers emails.
Regards to all,
Howard Bernier