Thread: Kobo support...
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Old 06-29-2011, 06:23 PM   #5
Joe563
Never spit into the wind.
Joe563 has memorized the entire works of Homer, Shakespeare, and Jane AustenJoe563 has memorized the entire works of Homer, Shakespeare, and Jane AustenJoe563 has memorized the entire works of Homer, Shakespeare, and Jane AustenJoe563 has memorized the entire works of Homer, Shakespeare, and Jane AustenJoe563 has memorized the entire works of Homer, Shakespeare, and Jane AustenJoe563 has memorized the entire works of Homer, Shakespeare, and Jane AustenJoe563 has memorized the entire works of Homer, Shakespeare, and Jane AustenJoe563 has memorized the entire works of Homer, Shakespeare, and Jane AustenJoe563 has memorized the entire works of Homer, Shakespeare, and Jane AustenJoe563 has memorized the entire works of Homer, Shakespeare, and Jane AustenJoe563 has memorized the entire works of Homer, Shakespeare, and Jane Austen
 
Posts: 328
Karma: 23499
Join Date: Jun 2011
Location: New Westminster, BC
Device: Kobo Original, Kobo Touch, Kobo Android(smartphone & tablet)
Quote:
Originally Posted by Shushan View Post
I had to write Kobo support today because DH's Kobo wifi decided not to work last night

Its doing an unchanging barcode thing onscreen and flashing 18 times blue when you push buttons. The computer can't see it. No idea why. AFAIK nobody dropped it or dropped anything on it. It was just sitting there for a few days since the last reading session. Worked okay then.

Anyway, I tried a few ideas from this forum and when that didn't recover it, I filed for an official ticket. I got the automated response within seconds. Hopefully my ticket (#342160) will see action before too long. Depends on how many are in the queue already and how many techs they have, I should imagine.
I notice that they assign a priority to the Help ticket so that might also affect the speed of the response. Did the things you tried to fix the problem include a 'pin reset'?

Regards,
Joe
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