Quote:
Originally Posted by daewon
but sometimes...although 90 percent of the time not, it does work...so if they did send me a new one do they cover shipping?
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I had to RMA my Kobo wireless due to a screen issue. The CSRs are very good. If they do determine that something is indeed wrong with your unit, they will ship an empty box to your address with a prepaid return address label. All you have to do is to put your kobo in the box and drop it off at the appropriate courier's box (or schedule a pickup).
And they will eventually send you a new piece. No shipping cost involved on your end.