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@tomsem - Thanks. I thought what the Customer Service rep was saying sounded hinky. Obviously, the only thing left to do is write a letter to my congressman for receiving shoddy customer support. It's amazing to me that Kindle would have such a rudimentary search function. But what can you do? Except write more letters to your congressman, that is.
@Lemur - thanks for the link. I'll be sure to take a look at that carefully.
@Phillip - Thanks for the welcome! It pained me to start right in on complaints and concerns, but you know what they say about squeaky wheels...
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